Technical Rating of Articles
Technical Rating System
Getting help or solving items yourself is a good thing if it can be done effectively and without mistakes. We aim to apply a technical rating to articles where possible and this is based on technical experience required to understand or complete tasks. These may be abbreviated as TR1, TR2 and TR3.
Every individual learns through experience and persistence.
Technical Rating 1. (TR1)
- Powering computers off and on
- Connecting cables
- Completing forms
Technical Rating 2. (TR2)
- Replacing accessories and parts
- Adjusting user settings
- Setting up services with devices (ie email)
- Installing software accepting default selection
Technical Rating 3. (TR3)
- Understanding technical reasons and goals (Planning)
- Applying advanced settings to servers or online services
- DNS Management
- Security issues
- Backup and recovery of data
Customer and the Technician Relationship
Make it a team effort Technical issues get the best of all of us at some point, some things seem cryptic to the untrained eye, others are new issues created by software updates. There is a knowledge gap and a growing in-convenience (and costs) being ...
ESET - Removing Software from a Windows computer
Article: Technical Rating 2 Removing ESET from Windows System If you need to find the Applications installed list, see link: https://help.supportu.nz/portal/kb/articles/removing-applications-on-windows-10 Note, the business application will have the ...
ESET - Installing Endpoint Antivirus for Business
Article: Technical Rating 2 Remove other non-ESET antivirus products first. If you not using a ESET product already, please remove other antivirus products first, you can do this from your add/remove applications area ...
Remote Desktop - Remote (Redirected) Printers
Article: Technical Rating 2 Remote printers are useful when you work from a remote/home office. This article is to help you disable or enable remote (redirected) printers when using a remote desktop session. The driver software for your specific ...
Microsoft Outlook - Create a PST Archive File.
Article: Technical Rating 2 Create a Microsoft Outlook PST Archive Having a archive of emails can be done manually or automatically via third party software and Outlook itself does have a automatic time based archive to PST solution, however as many ...